Choosing the Right Phone System

Your telephone system is one of the most important parts of your organization.

  • It connects customers.
  • It connects employees.
  • It connects your business.

To find the right system, you need to consider how calls are answered and how often callers are put on hold. You also need to determine which people in your organization need phones, and what types of features they’ll need (e.g., conference calling, voicemail, call forwarding).

The two major types of phone systems in today’s market are Key systems and Private Branch Exchanges (PBXs). Key systems are usually found in small companies where fewer features are required. They offer convenient elements such as hold buttons, lights, intercoms, paging, speakerphones, privacy, music-on-hold, long-distance restriction, timers, and memory dialing.

A PBX is essentially your own, smaller version of the phone company’s central switching office. It controls all your incoming and outgoing calls, connecting outside callers with inside extension lines and internal extensions with each other. PBXs can also be large, with hundreds of lines and thousands of extensions. The main benefits of a PBX are its many automated features, easy setup, and flexibility. It can be designed for your specific needs today – yet it’s scalable for easily adding new lines and features when you need them.